Privacy Policy

At ZIKCARE, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the NDIS Practice Standards.

1. What Information We Collect

We may collect personal and sensitive information such as:

  • Your name, contact details, and date of birth

  • Health and medical information

  • NDIS or aged care plan details

  • Emergency contact and guardian details

  • Service history and preferences

2. How We Use Your Information

Your information is used to:

  • Deliver tailored support and services

  • Communicate with you or your representatives

  • Meet our legal, clinical, and safety obligations

  • Improve the quality and effectiveness of our services

We only collect information that is necessary and directly related to your care.

3. How We Store and Protect It

  • All information is stored securely whether in digital or paper format and protected from unauthorised access, misuse, or loss. Only authorised staff have access to your records.

4. Sharing of Information

We do not share your personal information without your consent, except:

  • Where required by law

  • In case of emergency

  • When necessary for service delivery (e.g., with medical professionals or NDIS planners)

5. Your Rights

You have the right to:

  • Access your personal information

  • Request corrections

  • Withdraw consent (where applicable)

  • Make a privacy-related complaint

To exercise your rights, contact us using the details below.

6. Contact Us

For any questions or concerns about your privacy:

ZIKCARE Privacy Officer
📧 Email: [info@zikcare.com.au]
📞 Phone: [Your Business Number]
🌐 Website: [www.zikcare.com.au]